Our mission is to be Earth's most consumer-friendly company, and our award-winning customer service team is an integral part of achieving that goal. We support our customers first, so you know we do things differently. We won't ask you to look at records or participate in conversations. Instead, we provide you with the training you need to solve customer problems. You'll bring your unique personality to every customer conversation and provide exceptional customer support. What will you do as a Customer Service Specialist? As a Customer Service Representative, you have one clear goal: prevent problems, resolve issues, and delight our customers. You will be our customers' first point of contact for inquiries via phone, chat, and/or email - this includes everything from customer inquiries to payment issues and website clarifications. Our Customer Service Advisors use a variety of tools to coach, research and direct solutions and communicate effectively with customers.
What qualifications do you need? A strong learner, positive, enthusiastic and proactive! Ability to attend and complete required training (training facilities may differ from production schedules at the time of enrollment).
