Key Responsibilities: Handle inbound customer calls and resolve queries with professionalism Ensure timely and accurate delivery of service Strive for first-call resolution and high customer satisfaction Maintain quality benchmarks like AHT, CSAT, and compliance metrics Properly document all interactions and follow up where needed Identify areas for process improvement and contribute ideas About the Role: NIIT is hiring Customer Service Specialists for its HRO Voice Process. This is a night shift, voice-based role, ideal for graduates with strong communication skills looking to start their careers in the BPO/Customer Service domain. Eligibility Criteria: Education: Graduate in B.Com, B.A., BBA, BHM, B.Sc, B.ED Freshers are welcome Must have excellent verbal communication skills Basic computer proficiency (MS Office, typing) Important Note: This is a voice process role for night shift only. Please apply only if you are comfortable with night shifts and voice-based support. Interested? Send your updated resume to Jasleen.2.Kaur@niitmts.com Or WhatsApp: 7042458078
Role: Customer Retention - Voice / Blended Industry Type: Education / Training Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: B.Ed in Any Specialization, B.Com in Any Specialization, B.Sc in Any Specialization, B.B.A/ B.M.S in Any Specialization, B.A in Any Specialization
