Job description Dear Candidate, Greetings from Intouch CX for international Voice customer support hiring Point of contact Rilson Dsouza :8147091046 rilson.dsouza@intouchcx.com Voice Job Description / Profile Job Title : Customer Service Associate (CSA) Voice Location : Bengaluru Workspace :WFO Department Operations Channel Voice Language : English Hours of Operation 24/7
Overview of Position The role of the Customer Service Associate (CSA) - Voice, will be responsible for: Responsibilities: International voice process II English Communication. Contacting existing customers as well as prospective customers on call Obtaining customer information and other relevant data Asking questions to the customer and understanding their need Resolving customer queries and issues related to the products and service via call. Qualifications :PUC (12th)/ Diploma (3years) / undergraduates / BE / B.Tech and graduates from any stream are eligible to apply Candidates with prior relevant (BPO) and non-relevant (other domain) experience are eligible to apply. Salary Range : Voice up to INR 4.2 LPA With 2 way cab and free Food provided. Benefits: • 2 way free cabs • Medical insurance for self and dependent • 5 days working • 2 days rotational offs • Rotational shifts Interview Rounds: Voice & Accent round HR Round Operations round
