Job description Greetings from IntouchCX ! Urgent Hiring | International Non-Voice - Apply Now! We are currently Hiring for International Voice Process Customer Service Associate Contact Details: HR - Shikta Shriya Mobile number : 8147091054 Email ID : shikta.shriya@intouchcx.com Immediate Joiners Required The role of Customer Support Associate (CSA), will be responsible for: Having daily interactions with the customer to handle issues from end to end via email & chat Going the extra mile to engage customers in solving issues and ensuring satisfaction Quickly and effectively building rapport with customers while diagnosing and resolving issues Providing white glove service and having the ability to provide an overall excellent customer experience Managing customer expectations regarding estimated response times Requirements:- An obligation to deliver exceptional customer service Receive inbound emails and Discord messages to gather and verify required information and do utmost within their power to solve issues submitted Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions Actively read the player, and show empathy and patience Ensure policies and procedures are followed on emails and Discord tickets Critical Skills:- Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation Ability to show high emotional intelligence by remaining calm under pressure while solving the customers concerns Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer Educational/Work Experience and Requirements Must have minimum 6 months experience in customer support Must successfully pass a background check High school diploma or equivalent required Post secondary degree is a plus Benefits:- An attractive compensation package with performance-based incentives Incredible learning and growth opportunities Outstanding rewards and recognition program & employee engagement activities Free Food and Transport while working on-site Medical Insurance To schedule your interview kindly Contact HR Shikta or WhatsApp your CV on 8147091054 or Email to shikta.shriya@intouchcx.com. Role: Email Support Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Graduation Not Required
To schedule your interview kindly Contact HR Shikta or WhatsApp your CV on 8147091054 or Email to shikta.shriya@intouchcx.com.
